FAQ'S

FA Q

I have problems with the online check in, who can help me?

BeFree Hostel belongs to the Do Step Inn Hotel, our main house, located 3 minutes walking distance from the hostel entrance just around the corner on Felberstraße 20, 1150 Vienna. All our BeFree Hostel guests are welcome to use the Do Step Inn facilities and our front desk at Do Step Inn is happy to answer all your questions, assist with check-in or walk you over to BeFree to help solve any problem that may arise during your stay. Please do not hesitate to call or visit us at the front desk on Felberstraße 20 if you have any problems at all.

When and how can I check in?

You can check-in online on your mobile device or laptop from 3 pm onwards on the day of your arrival. Please follow the link which we previously provide in an information email to you and follow the instructions for filling out the registration form and finishing payment. From 3pm on, you can fill out the check-in form no matter where you are at the time as long as you have internet access. Straight after sending the registration form and payment off, you will receive your QR code with which you are able to open your room door.

Do you provide a hairdryer?

There are no hairdryers in the bed rooms but hairdryers can be found in the public areas downstairs and on the wall of the shower room.

Is there a supermarket close by?

Yes, there are several supermarkets in the area as well as a large food court, bakeries and a small mall inside the Westbahnhof train station. The largest and closest one would be “Lidl”, which is located on Felberstraße 1a, 1150 Vienna.

Emergencies?

Our front desk is open daily from 7 am until midnight and happy to assist and aid you with all problems or questions. 

From midnight until 7 am an emergency night shift can be reached by phone:

+43 699 19 23 27 69

If you require assistance in a medical emergency or if there is a fire please contact the emergency service immediately!

Fire brigade: 122
Police: 133
Ambulance: 144

Groups

Be Free is the perfect home for your employees or school classes. We offer large common areas, a communal kitchen for self-catering.

Whether you are in need of single rooms or a dormitory for a group we are happy to tailor the perfect offer for your company and give you a 10% discount.

If you are looking for long-term accomodation rooms for monthly rent are also available in our nearby long-term apartments (note: we do not offer long-term accomodation in the hotel building).

To receive your individual offer please inquire at:

reservierung@dostepinn.at

communal kitchen & Restaurant Cooperation

A fully equipped communal kitchen for self-catering and a large common area can be found on the ground level. The nearest supermarket is only 3 minutes away. For groups, we also cooperate with a local restaurant that creates a special menu exclusively for our guests.

Parking?

As the area around our hotel is a short-term parking area, we highly recommend you to leave your car in a nearby Park & Ride. Park & Ride Ottakring (located on Huttengasse 41) offers safe 24 hr parking for only €4.10 and a direct connection to the U3, which brings you right back to the hotel! We do not recommend the Park & Ride at Westbahnhof as it is extremely expensive. Additionally, you will find Easy City Pass Vienna flyers with QR codes all around the hotel. By scanning the QR code, you can easily buy your ticket for the public transport network and also enjoy many discounts all across Vienna.

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