I have problems with the online check in, who can help me?
BeFree Hostel belongs to the Do Step Inn Hotel, our main house, located 3 minutes walking distance from the hostel entrance just around the corner on Felberstraße 20, 1150 Vienna. All our BeFree Hostel guests are welcome to use the Do Step Inn facilities and our front desk at Do Step Inn is happy to answer all your questions, assist with check-in or walk you over to BeFree to help solve any problem that may arise during your stay. Please do not hesitate to call or visit us at the front desk on Felberstraße 20 if you have any problems at all.
When and how can I check in?
You can check-in online on your mobile device or laptop from 3 pm onwards on the day of your arrival. Please follow the link which we previously provide in an information email to you and follow the instructions for filling out the registration form and finishing payment. From 3pm on, you can fill out the check-in form no matter where you are at the time as long as you have internet access. Straight after sending the registration form and payment off, you will receive your QR code with which you are able to open your room door.
Do you provide a hairdryer?
There are no hairdryers in the bed rooms but hairdryers can be found in the public areas downstairs and on the wall of the shower room.
Is there a supermarket close by?
Yes, there are several supermarkets in the area as well as a large food court, bakeries and a small mall inside the Westbahnhof train station. The largest and closest one would be “Lidl”, which is located on Felberstraße 1a, 1150 Vienna.
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